At Fullwood Animal Hospital we understand the human-animal bond and its importance to the families we serve.
Our goal is to nurture this bond through respectful, thorough and progressive medical and surgical care. We pledge to educate our clients on all aspects of pet health and preventative care, emphasizing the highest possible quality of life.
We promise to prevent and alleviate fear, anxiety and stress in pets by inspiring and educating the people who care for them and promoting a comfortable, relaxed environment for our patients. We will treat our clients with respect and work within client constraints, focusing on providing exceptional and empathetic customer service in a friendly and helpful environment.
Additionally, we vow to provide a hospital that is clean and well-maintained and ensure the safety of each pet while in our care.
Our Core Values
- Uphold honesty and integrity above all else.
- Exercise patience and respect under all circumstances.
- Deliver excellence by surpassing expectations.
- Sustained commitment to patient health, education and client experience.
- Maintain a productive and compassionate team through cooperation and collaboration.
What We Believe
- We believe there is simply no excuse for not offering the best possible medicine and care to every pet.
- We believe when we look into a pet’s eyes we don’t see just another animal; we see a living being, a friend, a member of the family.
- We believe that a clean hospital is one of the best ways we can show respect to our clients.
- We believe in bending over backwards to serve our clients.
- We believe in earning puppy kisses!
- We believe in the positive power of catnip.
- We believe that it is okay to cry, but no one should grieve alone.
- We believe every question is valid and important.
- We believe in being humble and recognizing that we are not always right.
- We believe that every pet deserves heartworm, flea and tick prevention every single month.
- We believe that Dr. Google is the source of all kinds of misinformation!
- We believe in giving back to our communities locally and globally in meaningful and impactful ways.
About Our Practice
Fullwood Animal Hospital is a full-service companion animal hospital, serving the people and pets of Mint Hill, Matthews, and surrounding communities. We are committed to providing quality veterinary care to support a lifetime of good health for your pet. Our services and facilities are designed to deliver exceptional care, while our staff remains focused on what’s most important: you and your animal companion. We believe that when we treat you both the way you deserve to be treated – with respect, compassion, and a personal touch – everything else will fall into place.
The reason so many local pet parents trust us with the care of their most cherished companions is because we understand the special bond that humans share with animals. We know firsthand the joys and the sorrows, the ups and the downs, the challenges and the infinite rewards that come with sharing your life with a pet. We are able to draw from the personal connections that each of us shares with our own animal family members and channel that to our patients, handling them with the same gentle, compassionate touch as if they were our very own.
We offer a broad spectrum of comprehensive services and cutting edge treatment options that are designed to support your pet’s changing health care needs, from birth through the senior years. Whether it’s a routine wellness check, an advanced diagnostic test, a laser therapy session or critical care to save your loved one’s life, we’re prepared to work with you – every step of the way – providing the precise care your pet needs at the very moment it’s needed.
Our services are rooted in a solid foundation of wellness care and preventative medicine, so that not only are we available to assist you when your pet is sick or has been injured in some way but that we can work on a plan to help prevent those illnesses and injuries from occurring in the first place. We want to provide that little guy or gal with the best chance at enjoying a long, happy and healthy life, and to help you – through education and support – keep your loved one in tip-top shape for as many years as possible.
Treating Your Pets Like Royalty
Patients of Fullwood Animal Hospital are treated like royalty. We can’t help it! We want to make visits to the vet a warm, positive experience for everyone – especially our animal friends. That’s why you’ll probably catch us down on the floor with our patients, giving extra chin scratches or belly rubs, or offering a few more treats to really sweeten the pot! We focus on catering to the unique needs of each individual pet we serve, so you can feel confident that whatever the reason for your pet’s visit, he or she will receive the most precise and effective care available.
Similarly, as the most important person in your pet’s life, you can expect to be treated with the utmost respect and attention. We pledge to always take the time to listen to your concerns, answer your questions, explain our recommendations and help you make the best decisions for your family. We do it for the puppy kisses, the kitty purrs, educating clients and seeing people and pets that we consider to be like family to us. Nothing brings us more joy than seeing a patient bounce back and thrive after recovering from an illness and sharing that joy with his or her owner.
Pets Are Family Too
The team at Fullwood Animal Hospital is second to none – especially when it comes to delivering exceptional service with a personal touch. No request is too small or too great for us. We go above and beyond to make sure you and your furbaby are always taken care of – whether it’s meeting you outside to help you get your pet out of the car or coming in to the clinic during severe weather to handle a pet emergency. Our doctors have even been known to bring sick patients home with them to provide the round-the-clock care and attention needed to nurse them back to health again.
We take great pride in making our hospital a warm, friendly place where people and their pets can feel comfortable, welcome and right at home. From spacious rooms to modern equipment and a full array of amenities, even down to the way our clinic smells. We keep the place so clean and fresh, you’d never know it’s a veterinary hospital! We feel that it’s these little touches that really make the difference.
In addition to our passion for animal health care, we also feel strongly about giving back through community service. We routinely donate our time and resources to such worthy local causes as the Humane Society and the McGrady Foundation, and we love to participate in the many local festivals held in our area throughout the year. We also take measures to protect and preserve our precious environment by working to keep our office green and minimize waste. We even have a stray pet fund set aside for clients who take in strays but can’t afford their veterinary care.
If you’re in the market for a new vet, we encourage you to give us a try. We promise you will not find another veterinary provider that will treat you and your pet with the respect, compassion and personal attention like we do. Give us a call today or better yet – stop by and see us! We’d love to welcome you both to become a part of our practice family and we look forward to partnering with you in helping your precious animal companion enjoy a long, happy and healthy life.