FAQs – Fullwood Animal Hospital in Matthews, NC
Fullwood Animal Hospital provides compassionate veterinary care for cats, dogs, pocket pets, reptiles, and exotic pets in Matthews, NC. We also serve pet owners throughout Mint Hill, Stallings, Indian Trail, Charlotte, and surrounding communities. This FAQ page answers common questions about our animal hospital, appointments, pet care options, and how our veterinary team helps families care for their companions.
New Clients and General Care
Where is Fullwood Animal Hospital located?
We are located at 4101 Matthews-Mint Hill Rd, Matthews, NC 28105. Our animal hospital is conveniently located for families throughout Matthews, Mint Hill, Stallings, Indian Trail, Charlotte, and nearby North Carolina communities. If you are in the area and are looking for comprehensive veterinary care close to home, please feel free to contact us.
What are your hours?
Our hospital is open Monday and Thursday from 7:30 a.m. to 7:00 p.m. and Tuesday, Wednesday, and Friday from 7:30 a.m. to 5:30 p.m. We are closed on Saturdays and Sundays.
How do I contact Fullwood Animal Hospital?
You can reach us by calling 704-545-2235 or by using our Contact Page. Our team is happy to answer questions, schedule appointments, and help you determine the best care for your pet. If you have not been to our pet hospital yet, please take a moment to fill out our New Client Form.
How do I become a client of Fullwood Animal Hospital?
Becoming a client is simple. You can request an appointment, complete our Online Forms before your visit, and review our Meet Our Veterinarians page to learn more about our experienced veterinary team. We strive to make every first visit comfortable for both pets and their families.
What pets do you treat?
We provide compassionate veterinary care for dogs, cats, pocket pets, reptiles, and other exotic pets. Our veterinary team understands that every species has unique health, nutritional, and husbandry needs, and we tailor our care accordingly so each patient receives appropriate medical attention.
Emergency and Urgent Care
What signs mean my pet needs veterinary care immediately?
Pets of all species can experience medical emergencies. Signs of an emergency vary between dogs, cats, pocket pets, reptiles, and exotics, so all pet owners need to know the signs that your animal companion requires prompt veterinary attention. Some general signs that your pet may need veterinary care right away include:
- Breathing difficulty
- Collapse
- Seizures
- Severe pain
- Heavy bleeding
- Major injury
- Poison exposure
- Sudden weakness
- Loss of balance
- Uncontrolled vomiting
- Severe diarrhea
- Straining urination
- Heat stress
- Extreme lethargy
- Sudden behavior changes
- Eye injuries
- Abnormal swelling
Different species can show different signs of illness or distress, so it is important to contact our veterinary team if you notice unusual changes in your pet’s appearance, behavior, eating habits, or activity level. We understand that recognizing an emergency can be difficult, and we are here to help you determine the safest next step for your pet.
What should I do if my pet is experiencing an emergency?
If your pet is experiencing an emergency during our regular business hours, contact Fullwood Animal Hospital at (704) 545-2235 or bring your pet to our hospital at 4101 Matthews-Mint Hill Rd, Matthews, NC 28105 for urgent veterinary care.
If your pet needs emergency care when we are closed, please contact one of the following 24-hour emergency veterinary hospitals:
- Specialists of Matthews
4099 Campus Ridge Rd
Matthews, NC 28104
(704) 610-7553
Open 24 hours
- Charlotte Animal Referral & Emergency (CARE)
726 Latrobe Drive
Charlotte, NC 28211
(704) 457-2300
Open 24 hours
We understand that urgent health concerns can be stressful for pets and their families. If you are unsure whether your pet’s symptoms require immediate attention, contacting our veterinary team is the best first step so we can help guide you toward appropriate care.
Services and Medical Care
What veterinary services do you offer?
We provide comprehensive Veterinary Services for preventive, medical, surgical, and diagnostic care. Our services include wellness exams, pet vaccinations, dog vaccination, cat vaccination, diagnostics, veterinary surgery, dentistry, behavioral consultations, grooming, boarding, exotic pet care, domestic and international health certificates, and many other services designed to help pets live healthier lives.
What makes Fullwood Animal Hospital different?
Some of the things that set us apart include our commitment to high quality standards, our personalized veterinary care, and the fact that we use Fear Free handling techniques to make appointments as easy as possible for the wide variety of animals we treat. We also offer boarding and grooming, which many Matthews and Mint Hill families find very convenient.
What is Fear Free care, and how does it help my pet?
Fear Free care focuses on reducing stress, anxiety, and fear during veterinary visits. Our veterinary team uses gentle handling, thoughtful appointment techniques, and individualized approaches. This creates a calm, less stressful experience that helps pets feel more comfortable while allowing us to perform thorough examinations.
Do you provide veterinary care for exotic pets?
Yes. We provide Veterinary Care For Exotics, including reptiles, pocket pets, and other small companion animals. Exotic species have unique nutritional, environmental, and medical requirements, so we tailor examinations, diagnostics, and treatment recommendations to the specific needs of each animal.
Can Fullwood Animal Hospital help with pet behavior problems?
Yes. We offer Behavior Consults to help address concerns such as anxiety, inappropriate behaviors, fear, and other behavioral challenges. We start by focusing on identifying the underlying cause. This allows us to gain insight into your pet’s thinking and behavioral patterns. From there, we can develop practical recommendations that improve your pet’s behavior, which in turn strengthens the bond between you.
Can you provide health certificates for pet travel?
We provide Domestic and International Health Certificates for pets traveling within the United States and internationally. Travel requirements vary by destination, so we recommend scheduling your appointment well in advance to ensure all documentation, vaccinations, and testing requirements can be completed on time.
Do you offer boarding and grooming services?
Our Matthews NC animal clinic offers both Pet Boarding and Pet Grooming services for our patients. Our boarding accommodations provide a familiar veterinary setting where pets can be cared for and monitored by our trained staff. Our grooming services can help you keep your pet clean, comfortable, and healthy.
Preventative Care and Ongoing Support
Do you offer wellness plans for pets?
We offer Membership Plans designed to make preventive veterinary care more convenient and predictable for many families. These plans help pets stay on schedule with recommended wellness services while supporting lifelong preventive care.
What payment options do you accept?
We offer several Payment Options to help make veterinary care more accessible. Our team is happy to discuss available payment methods before your appointment so you can plan for your pet’s care with confidence.
How can I order my pet’s medication online?
You can conveniently request your pet’s medication online through our secure online medication request form. All medication requests are reviewed and authorized by one of our veterinarians.
Do you offer resources for new puppies and kittens?
We provide Puppy & Kitten Starter Kits to help you get your new pet started out with a strong foundation for lifelong health. These resources include guidance on preventive care, pet vaccinations, nutrition, parasite prevention, and early veterinary visits so your newest family member gets the healthiest possible start. Call 704-545-2235 or visit our Contact page to get started.
Do you offer discounts or special programs?
We also believe very strongly in giving back, so we offer regular monthly discounts for the heroes of our community. We also periodically offer Special Offers as part of our commitment to serving the Matthews and Mint Hill, NC, community. Our team is happy to explain current eligibility requirements and available programs when you contact our hospital.
Fullwood Animal Hospital is proud to serve pets and families throughout Matthews, Mint Hill, Stallings, Indian Trail, Charlotte, and the surrounding communities with compassionate veterinary care. Whether you are looking for a veterinarian in Matthews, an animal hospital near you, wellness care, behavioral counseling, exotic pet care, boarding, grooming, or travel health certificates, our veterinary team is here to help. If you have questions or would like to schedule an appointment, please call 704-545-2235 or visit our Contact Page.